Customer Service

Customer Service Information

Order Processing

Orders are processed on an hourly basis during daytime business hours, Monday through Friday. Weekend and evening orders are processed by the following business day.


Order Changes

If you need to contact us to request a change to your order, we will make every effort to make the change. However, orders are processed very quickly and we cannot guarantee that your change can be made.


Returns

If for any reason, you wish to return your ZuhoBear for an exchange or refund, packages may be returned within 30 days of purchase to:

 

The ZuhoBear Company

82-12 91 Avenue

Woodhaven, NY 11421

United States of America



Please be sure to fill out and include our Return Form.

 

Contacting Customer Service

You may contact us by e-mail at any time during our Customer Service hours.

 

Our Customer Service Department Hours are:

Monday through Friday, 9:00 am to 9:00 pm EST. We are closed on Saturdays and Sundays.

 

Phone: 646-780-ZUHO (9846)


Mailing Address:

The ZuhoBear Company

82-12 91 Avenue

Woodhaven, NY 11421

United States of America


Please provide us with at least one of the following:

Order confirmation number

Last name and zip code of sender


Questions or problems with your order

ZuhoBear Customer Service will contact you with any questions regarding your order, or in the event that your credit card is declined. We will use the billing phone number or e-mail address you provided, unless you specified other contact information.